We want you to be confident when choosing Navigo CTS. That's why we offer a full 6-month free trial before any payment is required. This policy explains what happens if you request a refund after purchasing a paid plan.
Navigo CTS is completely free for the first 6 months with full feature access. No credit card is required to start. Since no payment is taken during the trial, there is nothing to refund if you choose not to continue after the trial period ends.
We strongly encourage you to fully evaluate the platform during your free trial before purchasing a paid plan.
Refund eligibility depends on your plan and when you request it:
| Plan | Refund window | Eligible? | Amount refunded |
|---|---|---|---|
| Yearly (₹3,000) | Within 7 days of payment | Yes | Full refund |
| Yearly (₹3,000) | After 7 days | No | No refund |
| Lifetime (₹14,000) | Within 14 days of payment | Case-by-case | Up to full refund |
| Lifetime (₹14,000) | After 14 days | No | No refund |
To request a refund, contact us within the applicable window using the details below. Refunds are processed within 5–7 business days to your original payment method.
You may cancel your Navigo CTS account at any time. Cancellation means:
To cancel, contact us via WhatsApp or email and we will process it immediately with no questions asked.
We understand that unexpected situations arise. If you have a genuine reason for requesting a refund outside the standard window — such as a medical emergency or a significant unresolved platform issue — please contact us directly. We will review such cases individually and try our best to help.
We may update this refund policy at any time. Changes will apply only to payments made after the updated policy is published. Payments made before any change remain subject to the policy in effect at the time of purchase.
Our team responds within 1 business day on WhatsApp: